Helpdesk Ticketing Application And System Software Development Company in Bhubaneswar India
Effective management of customer and staff support requests is very much essential for an organization.
Effective management of customer and staff support requests is very much essential for an organization. The task is filled with so complex stuff that without a robust automation it is difficult to carry on. Ratna Technology, a renowned software development company based in Bhubaneswar, Odisha, delivers the best Helpdesk ticketing system solutions for enterprises irrespective of their size and type.
Help desk software has become an integral part of modern business platforms, not least for integrating with CRM solutions for enhanced productivity and efficiency within a business.
The prominence of help desk software has all been underlined by the recent pandemic with larger corporations specifically moving their customer support platforms online from traditional telephone calls. Our ticketing software facilitates you accomplish everything that you need to resolve the day-to-day IT tickets faster than ever.
Customer satisfaction comes from pleasant conversational experiences–connected communication across channels.
Automation
Customization
Business integration
Incident management
Problem management
Change management
Asset management
Service catalog
IT project management
Report and dashboard
Efficient inbound call routing
Superior outbound capabilities
Omnichannel routing
Workforce management
Quality management
Real time analytics
Customer surveys
